Returns & Exchanges
At MoVida, we take pride in the quality of our gourmet products; if your order arrives damaged or incorrect, we offer a streamlined return process to ensure your satisfaction. Due to the perishable nature of our food items, returns must be initiated within 48 hours of delivery.
Contact Support
Email our customer service team within 48 hours of receipt with your order number and a brief explanation of the issue.
Provide Documentation
Attach clear photographs of the damaged product and the shipping packaging to help us process your claim quickly.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) or confirm your eligibility for a direct refund.
Resolution
Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing